PRIVACY POLICY

Effective Date: 01/01/2025

Welcome to GUSTO - THE ITALIAN EXPERIENCE ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us.

1. Who We Are

GUSTO - THE ITALIAN EXPERIENCE is a restaurant located at 3-5 Goswell Road, London EC1M 7AH, UK.
For any questions about this Privacy Policy or your data, please contact us at:

Email: info@gustoexperience.com

Telephone: +44 020 72536863

2. Information We Collect

We may collect and process the following information:

 - Personal Information: Your name, email address, phone number, and address (if provided).

 - Technical Data: Your IP address, browser type, operating system, and browsing activity.

 - Usage Data: Information on how you use our website and services.

 - Marketing and Communications Data: Your preferences for receiving marketing communications from us.

Additionally, we may collect: Marketing Preferences: Data you provide by subscribing to newsletters or consenting to promotional messages via email and SMS.

3. How We Collect Your Information

We collect your data through:

Forms on our website (e.g., booking, newsletter subscription, contact forms)

Cookies and other tracking technologies

Direct communications (emails, SMS, telephone)

Social media interactions (if you contact us via platforms like Instagram or Facebook)

4. How We Use Your Information

We use your information to:

 - Process reservations, orders, and respond to inquiries

 - Send marketing communications and personalised offers via email and SMS (with your explicit consent)

 - Manage our relationship with you, including customer service

 - Improve our website, services, and overall customer experience

 - Comply with legal obligations

5. Legal Basis for Processing

We rely on the following lawful bases for processing your personal data:

 - Performance of a contract (e.g., when managing your reservation)

 - Consent (e.g., for marketing emails and SMS communications)

 - Legitimate interests (e.g., to improve services and website security)

 - Legal obligation (e.g., for accounting and tax requirements)

6. Marketing Communications and Personalised Advertising

If you give your consent, we may use your contact information to send you:

Promotional emails and SMS about our special offers, events, and news

Personalised marketing messages based on your previous interactions with us

You can withdraw your consent at any time by:

 - Clicking the "unsubscribe" link in our emails, or replaying our email asking this

 - Replying "STOP" to any SMS message

 - Contacting us directly at info@gustoexperience.com

We do not sell your data to third parties for marketing purposes.

7. Sharing Your Information

We may share your data with trusted third parties, such as:

 - IT and hosting service providers

 - Payment processors

 - Email and SMS marketing platforms (for example: Mailchimp, SMS providers)

 - Analytics and website management tools

All third parties are required to keep your personal data confidential and comply with applicable data protection laws.

8. International Data Transfers

If your data is transferred outside the UK, we ensure it is protected by appropriate safeguards (such as standard contractual clauses).

9. Data Retention

We only keep your personal data as long as necessary for the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements.

10. Your Data Protection Rights

Under the UK GDPR, you have the right to:

 - Access your personal data

 - Request correction of your data

 - Request erasure of your data ("right to be forgotten")

 - Object to processing for direct marketing purposes

 - Request restriction of processing

 - Request data portability

To exercise your rights, please contact us at info@gustoexperience.com

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

 - Ensure the website operates properly

 - Analyse website usage and improve performance

 - Personalise your browsing experience

 - Support marketing and advertising efforts

Types of Cookies We Use:

 - Essential Cookies: Necessary for the website to function.

 - Performance Cookies: Help us understand how visitors interact with the website.

 - Functional Cookies: Allow the site to remember choices you make (e.g., language preference).

 - Marketing Cookies: Used to deliver advertising relevant to you and your interests.

You can control and manage cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date". We encourage you to review this page regularly.